Thank you for visiting our website (freshfloridacleaning.com). This document is our Terms of Service (“Agreement”) for Fresh Florida Cleaning. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use; access this website; or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Fresh Florida Cleaning may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.

I. Cleaning Services: Fresh Florida Cleaning provides professional, residential, commercial, and other cleaning services. When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a one (1) to two (2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.

II. Scheduling and Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. Scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.

The Customer or delegate is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code or key.

If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $100.00 lockout fee. Our Representative will remain at the property for up to 15 minutes before leaving.

The company works with both male and female cleaners alike. We may send either to your scheduled service unless given a prior request for a specific type of cleaner.

Appointment Window. Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

III. Payment: Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed. We will place a hold on the card on file for 24 hours prior to the clean. The “charge” will show in your account as pending, it will stay pending until after your clean where we then process the charge.

Sales tax is applied via the sales tax rate of the location where the property is. If applicable, sales tax exemption forms need to be sent to our company prior to the scheduled service to avoid the applied sales tax.

Payment Options and Discounts. We offer different cleaning payment options depending upon the frequency. Customers may schedule weekly, bi-weekly, and/or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal or you can call or email us for a custom quote.

Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.

Financial Responsibility. You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.

IV. Refunds: We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen from time to time. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.

V. Right to Refuse Service: Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons; extreme clutter; disconnected utilities; or aggressive pets.

VI. Cancellation Fee: You understand that our subcontractors and agents have the option to leave the premises if the area is in an exceedingly unclean state; if they feel intimidated, unsafe, or endangered. If our subcontractor or agent cancels a scheduled cleaning due to any of the above reasons, you understand and agree that you will be charged a $100.00 cancellation fee in addition to your regularly scheduled cleaning fee.

VII. Cancellations: 48 Hour Cancellation Notice. We require a minimum of 48 hours notice if you need to cancel or reschedule your cleaning appointment in order to avoid a $100.00 cancellation fee. Customers must either provide notice via email or by phone call.

48 Hour Reschedule Notice. We require a minimum of 48 hours notice if you need to reschedule your cleaning appointment in order to avoid a $50.00 reschedule fee. Customers can avoid this fee if they reschedule within the same calendar month.

Lockouts. If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning; are turned away at the door; or refused entrance for a scheduled cleaning; without notice, you will be charged a $100.00 cancellation fee.

Lack of Utilities. If our service provider(s) reports no electricity and/or warm water, we will treat it as a cancellation fee unless the company was notified at least 24 hours prior.

VIII. Security and Alarms: Access. By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning.

Security Systems. If your home has a security system, please notify our Company in advance of the cleaning. The system must be in the “off” position or in the alternative provide our company with instructions and code in order to operate the system and to provide service. Please notify us immediately if the security code changes in order to prevent a lockout fee.

Fresh Florida Cleaning is not responsible for any damages or theft to the client’s home if the client chooses to leave a door open or place a key under a mat or in any other unsecured location for the providers to get access.

Upon termination or cancellation of services, our Company shall return all customer keys in its possession within 48 hours.

IX. Utilizing the Customer’s Equipment: If the Customer requests that we use their cleaning equipment or vacuum, you understand and agree that neither our Company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur.

X. Special Cleaning Instructions: Green Cleaning Supplies. Please notify us prior to cleaning if you require us to use exclusively green cleaning solutions.

What We Cannot Clean. We do not provide mold removal or cleaning services, hoarding homes, or places involving hazardous materials or bodily fluids.

XI. Inaccessible Locations & Heavy Objects: Our representatives and agents are not permitted to climb higher than a step stool or move items weighing more than 15 pounds.

XII. Breakage and Loss: Damages or loss must be reported within 24 hours. We are not responsible for normal wear and tear or items not disclosed as fragile.

XIII. Non-Solicitation: You agree not to solicit any Fresh Florida Cleaning staff for direct hire for one year after termination of services.

XIV. Modification and Assignment: This Agreement cannot be assigned or modified without written consent.

XV. Website Usage: You may not copy, scrape, or misuse our website content, and you must not engage in disruptive or illegal activities.

XVI. Governing Law: This Agreement is governed by Florida law.

E-Sign: Electronic signatures are valid and enforceable.

CONTACT: Fresh Florida Cleaning Email: contact@freshfloridacleaning.com

Phone: 813-412-6721

© 2025 Fresh Florida Cleaning