Privacy Policy

About this policy

Fresh Florida Cleaning LLC (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or request a quote for our residential house cleaning services in Pinellas County and the Tampa Bay area.

Fresh Florida Cleaning LLC — contact@freshfloridacleaning.com — (727) 477-9700 — Pinellas County & Tampa Bay area, Florida.

Information we collect

When you submit a quote request through our website, we collect the information you enter into the form:

• Contact information: first and last name, phone number, email address, and your preferred contact method (phone call, text message, or email).
• Property details: street address, unit or apartment number, city, ZIP code, home type, approximate square footage, number of bedrooms, and number of bathrooms.
• Service preferences: the service you are considering, desired recurring frequency, home condition, when the home was last professionally cleaned, pets, and your cleaning priorities.
• Scheduling preferences: a preferred first date or desired cleaning date, whether your timing is flexible, and (for move-in or move-out requests) whether the home will be empty.
• Referral source: how you heard about us (optional).
• Consent choices: your optional SMS service-message consent and your optional promotional-consent selections (see below).
• Submitted notes: any additional notes you choose to share.

We also collect basic technical information automatically when you visit the site, including IP address, browser type, operating system, the pages you view, and approximate device type. This helps us present website content effectively, administer our systems, and understand how the site is used in aggregate form. We do not knowingly collect personal information from children, and our services are not directed to minors.

IP address & cookies

We may collect information about your device, including IP address, browser type, and operating system. This data helps us improve website performance, administer our systems, and analyze user behavior in aggregate form.

We use cookies to enhance your experience. Cookies help us understand how visitors use our site and allow certain features to function properly. You may disable cookies through your browser settings; however, doing so may limit your ability to access certain areas of the website.

Google Analytics. We use Google Analytics to understand how visitors use our site in aggregate — for example, which pages are viewed and general traffic patterns. Google Analytics may collect technical information such as IP address, browser type, device type, and the pages you visit. We do not send your name, phone number, email address, service address, quote details, or notes to Google Analytics.

How we use your information

• To present website content effectively.
• To respond to your quote request and confirm the appropriate service.
• To schedule and perform your cleaning service.
• To fulfill contractual obligations and enable interactive features.
• To communicate with you about your service, scheduling, and follow-up, including appointment confirmations, reminders, scheduling updates, and service notifications.
• To send you the optional promotional messages you affirmatively request (only if you opt in).
• To communicate updates or changes to our services.
• To measure aggregate website usage through Google Analytics — this does not include your personal quote details.
• As otherwise described in this policy or as required by law.

Service providers and how they use your information

We do not sell your personal information. We share information with service providers only as needed to operate our business and deliver your cleaning service. Not every field you submit goes to every provider — each provider receives only the information relevant to its purpose. This is operational processing to deliver and manage your service, not sharing your information for another company’s own marketing.

• GoHighLevel — manages contacts, quote requests, customer communications, and sales follow-up. Your contact information and quote details are stored and used to respond to your request and coordinate service.
• BookingKoala — manages bookings, scheduling, cleaning jobs, and provider coordination. Relevant service and scheduling details are used to schedule and carry out your cleaning.
• Make — transfers relevant information between our connected systems so your request and booking data stay in sync.
• Stripe — processes payments. Payment transactions are encrypted and securely processed through Stripe; we do not collect or store full credit or debit card numbers on our website.

We may also disclose information when required by law or to protect our rights, property, or safety.

SMS text messaging

Providing your phone number or selecting a preferred contact method is not, by itself, consent to receive SMS marketing. Selecting “Text message” as your preferred contact method tells us you would like us to reach you about your quote or service; it is not an opt-in to promotional text messages.

Service-related SMS (optional). Our quote form includes a separate, optional, unchecked checkbox to consent to receive service-related text messages — appointment confirmations, appointment reminders, scheduling updates, service notifications, and customer-support communications. You must affirmatively check this box to opt in to service-related SMS. Message frequency varies and depends on your appointments and communications with us. Message and data rates may apply.

Promotional SMS (optional and separate). If we offer promotional text messages (such as occasional cleaning tips and offers), they require a separate, optional, unchecked opt-in that explicitly identifies SMS as the channel. This is distinct from email marketing and from service-related messaging. Promotional SMS is occasional in frequency, and you can opt out at any time.

You can cancel SMS service at any time by replying STOP to any message. For assistance, reply HELP or contact us at contact@freshfloridacleaning.com or (727) 477-9700.

Mobile information and SMS opt-in data are not shared with third parties for their own marketing or promotional purposes. Information sharing to service providers in support of delivering your service and necessary messages is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your consent choices

Service-related messaging. When you request a quote or service, you may provide your phone number and preferred contact method so we can respond and coordinate your service. Providing your phone number and selecting a contact method allows us to reach you about your request; it is not, by itself, agreement to receive promotional marketing texts. Service-related SMS requires the separate optional service-SMS opt-in described above.

Email marketing (optional and separate). Any email marketing consent is separate from SMS consent and is recorded as its own choice. Merely visiting our website or submitting a quote request does not enroll you in marketing emails or texts.

How each choice is recorded. Each consent selection is stored in its own field on your contact record, kept distinct from your quote details and from each other, so we can honor each choice independently. You can withdraw consent at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us.

Where we store your data

Personally identifiable information collected by Fresh Florida Cleaning is stored securely and is not accessible to unauthorized third parties. Payment transactions are encrypted and securely processed through Stripe. We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. No method of transmission over the internet or electronic storage is completely secure; while we work to protect your information, we cannot guarantee absolute security or that unauthorized access will never occur.

External websites

This Privacy Policy applies only to this website. Our website may contain links to external websites that are not operated by us. These sites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Data retention

We retain lead and customer records on an ongoing basis and do not automatically delete them after a fixed period. You may contact contact@freshfloridacleaning.com to request access, correction, or deletion of your information. We review deletion requests individually, including whether any records need to be retained for applicable legal obligations.

Your rights

You have the right to:

• Request that we stop using your data for marketing purposes.
• Withdraw consent at any time.
• Request access to, correction of, or deletion of your personal data.

You may exercise these rights by using opt-out options on our forms or contacting us directly via email at contact@freshfloridacleaning.com or phone at (727) 477-9700. We will review and respond to your request in accordance with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and when appropriate, you will be notified via email. We recommend reviewing this policy periodically.

Your acknowledgment

This Privacy Policy describes our information practices. Visiting our website or submitting a quote request does not grant consent to receive SMS or email marketing. Any marketing messages require your affirmative, separate opt-in as described above. If you do not agree with these practices, please discontinue use of our website. All usage rights are owned, reserved, and controlled by Fresh Florida Cleaning.

Contact

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:

Fresh Florida Cleaning LLC — Tampa Bay Area, FL — contact@freshfloridacleaning.com — (727) 477-9700.