Terms of Service

Last Updated: 06/11/26

These Terms of Service ("Terms") are entered into by and between you and Fresh Florida Cleaning LLC ("Company," "we," "our," or "us").

Thank you for booking your home cleaning with Fresh Florida Cleaning.

Please review the terms below carefully.

By booking a service with us, you agree to these Terms of Service. We look forward to providing you with excellent service.

Required Card on File

All billing is handled electronically through our trusted third-party payment processor, Stripe. For your security:

We do not have access to your full payment method details

Your card will be securely stored on file

Charges are processed automatically after each cleaning

Receipts are sent to the email address on file

A valid payment method is required to maintain active service. We reserve the right to cancel services if a valid card is not on file.

Card Authorization Hold

A temporary authorization hold for the total service amount will be placed on your card 24 hours prior to your scheduled appointment.

This is not a charge

If the hold fails, we may cancel the service

You will be notified via text, call, or email if action is required

Cancellation & Rescheduling Policy

(48 hours’ notice required)

We understand that plans change. However, late cancellations directly impact our cleaners’ schedules and earnings.

The following fees apply:

Less than 48 hours’ notice: $50 fee

Less than 24 hours’ notice: 50% of booking total

Same-day cancellation: 100% of booking total

All fees are charged to the card on file.

Cleaner Reassignment Policy

Fresh Florida Cleaning reserves the right to reassign cleaners as needed, including for recurring or one-time services. We will make reasonable efforts to notify you in advance whenever possible.

Complaints & Service Issues

All service-related complaints must be submitted within 24 hours of service completion to qualify for resolution.

Email: [email protected]
Call/Text: +1 727-477-9700

Please refer to our 100% Satisfaction Guarantee below for details.

Right to Terminate or Refuse Service

Fresh Florida Cleaning reserves the right to refuse or terminate service at any time for reasons including, but not limited to:

Safety concerns

Weapons on premises

Severe clutter or unsanitary conditions

Disconnected utilities

Inappropriate or threatening behavior

We do not clean or perform services involving:

Hoarder homes

Biohazards (feces, urine, blood, vomit, drug paraphernalia, etc.)

Pest infestations

Tall ladder work (over 3 steps)

Hazardous or unsafe conditions

If a home is deemed unsafe or unreasonable upon arrival, cleaners may leave and applicable cancellation fees will apply.

Cleaning Day Preparation

Cleaning prices assume cleaners can focus fully on cleaning. Please ensure:

Floors, countertops, and surfaces are accessible

Personal clutter is picked up beforehand

This helps ensure quality and efficiency.

Use of Homeowner’s Vacuum

If you request that we use your vacuum:

We assume no liability for damage to the unit

We are not responsible for repairs

If the vacuum is non-functional, vacuuming services may not be completed

Unreachable Areas & Heavy Items

For safety reasons, our cleaners do not:

Use tall ladders

Move heavy furniture

Please move appliances or furniture ahead of time if you would like areas behind or underneath cleaned.

Non-Solicitation Agreement

Clients agree not to solicit, hire, or contract any Fresh Florida Cleaning employee or contractor during service and for two (2) years following termination.

Violation results in:

$3,000 liquidated damages fee

Immediate service termination

No refund obligation

This does not limit our right to pursue additional legal remedies.

This provision is considered a reasonable estimate of damages and not a penalty.

Changes to Requested Services

All service changes must be approved by Fresh Florida Cleaning prior to the appointment.

Cleaners are not authorized to approve changes

All requests must go through our office

Changes should be submitted by 5:00 PM the day before your cleaning

100% Satisfaction Guarantee

If we miss something:

Notify us within 24 hours

Provide photos of missed areas

We will return to re-clean the affected areas

Claims submitted after 24 hours may fall outside the warranty period.

We are not responsible for damage due to:

Pre-existing wear and tear

Improper installation

Incorrect usage

Hourly Cleaning Services

Hourly services are based solely on time purchased.

Completion of all tasks is not guaranteed

Satisfaction guarantee does not apply

Additional time may be purchased if needed

Flat-Rate Pricing

Flat rates assume a reasonable level of cleanliness.

If additional time is required:

You will be contacted for approval

You may approve additional time or set priorities

Prices will never be increased without your approval.

Arrival Windows

Arrival windows are approximately 2 hours, such as:

8–10 AM

10–12 PM

12–2 PM

2–4 PM

Delays due to weather, cancellations, or lockouts will be communicated promptly.

Holidays

Fresh Florida Cleaning does not operate on the following holidays:

Independence Day

Thanksgiving

Christmas Eve

Christmas Day

New Year’s Eve

New Year’s Day

If your service falls on a holiday, we will contact you to reschedule.

Services Not Offered

We do not provide:

Wet wiping of light bulbs

Floor refinishing or waxing

Upholstery cleaning

Biohazard removal

Large furniture moving

Large-scale trash removal

Communication & Payment Responsibility

Clients must keep contact information up to date

All charges and holds apply to the card on file

Failure to pay may result in service termination or legal action

SMS Communications

Fresh Florida Cleaning LLC provides residential cleaning services for homes across Hillsborough and Pinellas Counties, Florida. When you opt in to SMS messages, you may receive text messages related to your cleaning services, including appointment confirmations, appointment reminders, scheduling updates, service notifications, cleaner arrival updates, rescheduling, follow-up communication, customer support communications, special offers, discounts, and service updates.

You can cancel the SMS service at any time. Just text "STOP" to +1 727-477-9700. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 727-477-9700.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at varying frequency depending on your appointments, service activity, and communication preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://freshfloridacleaning.com/privacy-policy-876575

Intellectual Property

All content, branding, and materials remain the exclusive property of Fresh Florida Cleaning

Third-Party Websites

We are not responsible for third-party websites linked through our service. Use of third-party services is at your own risk.

Termination

We may terminate or suspend access to services at any time without notice for violations of these terms.

Disclaimer

All services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law, Fresh Florida Cleaning LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our services.

Our total liability shall not exceed the total amount paid for the service in question.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.

Contact Us

Fresh Florida Cleaning LLC

Tampa Bay Area, Florida

Phone: +1 727-477-9700

Email: [email protected]