Terms of Service

Service overview

Fresh Florida Cleaning provides residential cleaning services to homes, apartments, and condos in Pinellas County and the Tampa Bay area. We are residential-only; we do not offer commercial, vacation-rental turnover, or post-construction cleaning.

Make-it-right policy

Our make-it-right policy covers Standard, Deep, and Move-In/Move-Out Cleaning. If something within your agreed cleaning scope was missed or not cleaned properly, contact us within 24 hours of the job ending and provide photos of the affected areas.

We will return to correct those areas at no additional charge. We aim to return within 24 hours of the original job ending. If your report arrives near the end of that window or we cannot return immediately, we will arrange the next mutually available time. Reporting within 24 hours preserves your eligibility even if the correction visit happens later.

Hourly cleaning services are excluded from this policy. See the “Hourly versus flat-rate scope” section below.

Quotes and bookings

A quote request is not a confirmed booking. We review your request and contact you to confirm service, schedule, and pricing. A preferred date submitted with a quote is a request, not a guarantee. Service is confirmed only when we agree on details with you.

Recurring service offer

When you start recurring service, your second recurring cleaning is 50% off. The offer applies to any recurring frequency—weekly, every 2 weeks, every 4 weeks, or a recurring deep clean (such as a monthly deep clean). Both new and existing recurring customers qualify, with no minimum commitment. Your first recurring cleaning is at normal price, the second recurring cleaning is 50% off, and ongoing visits continue at your normal recurring rate. The 50% discount applies to your second recurring cleaning and any add-ons on that visit; tips are not discounted. There is no sales tax on residential cleaning in our service area. Standard cancellation and rescheduling terms apply to all recurring service.

Required card on file

All billing is handled electronically through our trusted third-party payment processor, Stripe. For your security, we do not have access to your full payment method details. Your card will be securely stored on file, charges are processed automatically after each cleaning, and receipts are sent to the email address on file. A valid payment method is required to maintain active service. We reserve the right to cancel services if a valid card is not on file.

Card authorization hold

A temporary authorization hold for the total service amount will be placed on your card 24 hours prior to your scheduled appointment. This is not a charge. If the hold fails, we may cancel the service. You will be notified via text, call, or email if action is required.

Rescheduling

Rescheduling is free before your scheduled service day. Rescheduling on the day of service incurs a $50 fee. Rescheduling uses the calendar day of service as its cutoff.

Cancellations

Cancellations are free when made at least 24 hours before your scheduled service start time. Cancellations made less than 24 hours before the scheduled start time incur a $50 fee. Cancellation uses a 24-hour window before the scheduled start time.

Note: rescheduling and cancellation use different cutoffs. Rescheduling is based on the calendar day of service; cancellation is based on a 24-hour window before the scheduled start time. All fees are charged to the card on file.

Cleaner reassignment

Fresh Florida Cleaning reserves the right to reassign cleaners as needed, including for recurring or one-time services. We will make reasonable efforts to notify you in advance whenever possible. We cannot guarantee the same cleaner for every visit.

Right to terminate or refuse service

Fresh Florida Cleaning reserves the right to refuse or terminate service at any time for reasons including, but not limited to: safety concerns, weapons on premises, severe clutter or unsanitary conditions, disconnected utilities, or inappropriate or threatening behavior.

We do not clean or perform services involving:

• Hoarder homes
• Biohazards (feces, urine, blood, vomit, drug paraphernalia, etc.)
• Pest infestations
• Tall ladder work (over 3 steps)
• Hazardous or unsafe conditions

If a home is deemed unsafe or unreasonable upon arrival, cleaners may leave and applicable cancellation fees will apply.

Cleaning day preparation

Cleaning prices assume cleaners can focus fully on cleaning. Please ensure floors, countertops, and surfaces are accessible and that personal clutter is picked up beforehand. This helps ensure quality and efficiency.

Use of homeowner's vacuum

If you request that we use your vacuum, we assume no liability for damage to the unit and are not responsible for repairs. If the vacuum is non-functional, vacuuming services may not be completed.

Unreachable areas & heavy items

For safety reasons, our cleaners do not use tall ladders or move heavy furniture. Please move appliances or furniture ahead of time if you would like areas behind or underneath cleaned.

Changes to requested services

All service changes must be approved by Fresh Florida Cleaning prior to the appointment. Cleaners are not authorized to approve changes; all requests must go through our office. Changes should be submitted by 5:00 PM the day before your cleaning.

Hourly versus flat-rate scope

Hourly cleaning services are based solely on time purchased. Completion of all tasks is not guaranteed, the make-it-right policy does not apply to hourly services, and additional time may be purchased if needed.

Flat-rate pricing assumes a reasonable level of cleanliness. If additional time is required, you will be contacted for approval. You may approve additional time or set priorities. Prices will never be increased without your approval.

Arrival windows

Arrival windows are approximately 2 hours, such as 8–10 AM, 10–12 PM, 12–2 PM, or 2–4 PM. Delays due to weather, cancellations, or lockouts will be communicated promptly.

Holidays

Fresh Florida Cleaning does not operate on the following holidays: Independence Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. If your service falls on a holiday, we will contact you to reschedule.

Services not offered

We do not provide:

• Wet wiping of light bulbs
• Floor refinishing or waxing
• Upholstery cleaning
• Biohazard removal
• Large furniture moving
• Large-scale trash removal

Communication & payment responsibility

Clients must keep contact information up to date. All charges and holds apply to the card on file. Failure to pay may result in service termination or legal action.

SMS communications

Fresh Florida Cleaning LLC provides residential cleaning services for homes across Pinellas County and the Tampa Bay area, Florida. When you opt in to SMS messages, you may receive text messages related to your cleaning services, including appointment confirmations, appointment reminders, scheduling updates, service notifications, cleaner arrival updates, rescheduling, follow-up communication, customer support communications, special offers, discounts, and service updates.

Service-related text messages (such as confirmations, reminders, and scheduling updates) and promotional text messages (such as special offers and discounts) are separate consent choices. You must affirmatively opt in to each. Providing your phone number or selecting a preferred contact method is not, by itself, consent to receive promotional SMS. See our Privacy Policy for details on how each consent choice is recorded.

You can cancel the SMS service at any time. Just text “STOP” to (727) 477-9700. After you send “STOP,” we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or get help directly at contact@freshfloridacleaning.com or (727) 477-9700. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at varying frequency depending on your appointments, service activity, and communication preferences.

If you have any questions regarding privacy, please read our Privacy Policy.

Non-solicitation

Clients agree not to solicit, hire, or contract any Fresh Florida Cleaning employee or contractor during service and for two (2) years following termination. Violation results in a $3,000 liquidated damages fee, immediate service termination, and no refund obligation. This does not limit our right to pursue additional legal remedies. This provision is considered a reasonable estimate of damages and not a penalty.

Intellectual property

All content, branding, and materials remain the exclusive property of Fresh Florida Cleaning.

Third-party websites

We are not responsible for third-party websites linked through our service. Use of third-party services is at your own risk.

Termination

We may terminate or suspend access to services at any time without notice for violations of these Terms.

Disclaimer

Except for the specific make-it-right policy described above, which remains in effect as stated, all services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

Limitation of liability

To the fullest extent permitted by law, Fresh Florida Cleaning LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our services. Our total liability shall not exceed the total amount paid for the service in question.

Governing law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Changes to these Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.

Contact

Questions about these terms? Email contact@freshfloridacleaning.com or call (727) 477-9700.

Fresh Florida Cleaning LLC — Tampa Bay Area, Florida — (727) 477-9700 — contact@freshfloridacleaning.com.